This policy explains how PalCloud (“we”), operated by Kirsch Technologies, Unit No. 136, 1st Floor, JMD Megapolis, Sohna Road, Sector 48, Gurugram – 122018, Haryana, India, handles personal data on palcloud.ai. We are the data fiduciary (under India’s DPDP Act 2023) and data controller (under the GDPR) for the data described here.
What we collect
- When you ask for quotes or contact us: your name, email, and anything else you choose to give — phone, company, country, workload, budget, GPU hours and your message. We also record the page you sent it from, the consent text you agreed to and when, your IP address and browser type (to stop abuse), and campaign tags in the link you arrived by (utm_*).
- When you click “Visit”: which provider, from which page, your IP address and browser type.
- Analytics: only if you accept analytics cookies — pages viewed and events such as a submitted form, via Google Tag Manager / Google Analytics.
- Preferences stored in your browser: your chosen display currency and your cookie choice. These stay on your device.
Why we use it
- To answer your request and pass it to matching providers so they can quote you (on the basis of your consent).
- To keep the site secure and prevent spam (legitimate use / legitimate interest).
- To understand which comparisons are useful (only with your consent to analytics).
Sharing your request with providers
When you submit a quote request, you agree that we share the details in the form with up to 3 cloud providers or their authorised partners (resellers and managed-service providers) that match your requirement, so they can contact you by email, phone or WhatsApp with quotes. Providers may pay us for this. Each provider that receives your details handles them under its own privacy policy. Details you did not give us are never shared.
You can ask us at any time which providers received your details, and withdraw your consent — we then stop sharing your request and ask the providers who received it to stop contacting you. We do not sell your data for any other purpose.
Who processes it for us
- Vercel Inc. — hosts the website.
- Railway Corporation — hosts our application server and database.
- Resend (Plus Five Five, Inc.) — sends confirmation and notification emails.
- Cloudflare, Inc. — DNS, network security and the Turnstile anti-bot check on forms.
- Google LLC — Tag Manager and Analytics, only if you accept analytics cookies.
These processors may store data outside India, including in the United States. They process it only on our instructions.
Cookies
Strictly necessary: a sign-in cookie for staff (pc_access_token) and a country hint (pc_geo, used only to pick your default display currency). Analytics cookies are set only if you click “Accept”. You can change your mind by clearing this site’s data in your browser.
How long we keep it
Enquiries: up to 24 months after our last contact with you, then deleted. Click and security logs: up to 12 months. Email delivery logs: up to 12 months.
Your rights
You can ask to access, correct, update or erase your personal data, withdraw consent (as easily as you gave it), and nominate someone to exercise these rights for you. Under the GDPR you can also object to processing, ask for portability and complain to your supervisory authority. Write to privacy@palcloud.ai. We reply within 30 days.
India — Digital Personal Data Protection Act 2023
We process personal data of individuals in India under the DPDP Act 2023 and the DPDP Rules. We collect only what the form asks for, use it only for the purpose stated there, and act on withdrawal of consent. If you are under 18, please do not submit the form.
Grievance officer
Jitendra Kumar, Kirsch Technologies, Unit No. 136, 1st Floor, JMD Megapolis, Sohna Road, Sector 48, Gurugram – 122018, Haryana, India. Email: privacy@palcloud.ai. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Changes
We will update the date above when this policy changes, and ask for fresh consent where the law requires.